Protecting your account is essential for a safe experience. Use a strong unique password and consider enabling two-factor authentication to add a second layer of security. Avoid sharing login details with anyone and be cautious when using public networks to access your account. If you notice suspicious activity, change your password immediately and contact support. We may also temporarily lock accounts and request additional verification to safeguard funds and personal information. These measures are in place to protect both you and the platform from fraudulent activity.
If you forget your password, use the password recovery flow from the login page. You will receive instructions by email to securely reset your password. If you cannot access your registered email, contact support and be ready to verify your identity with documents. Account recovery is a secure process designed to confirm ownership while protecting other users. Provide accurate information and follow the support team's guidance to restore access as quickly as possible.
Two-factor authentication provides additional login protection by requiring a second confirmation step, usually via an authenticator app or SMS. Enabling 2FA significantly reduces the risk of unauthorized access even if passwords are compromised. We strongly recommend all players enable 2FA for optimal security. Set up 2FA from the account security settings and keep backup codes in a safe place. If you lose access to your 2FA method, contact support for recovery assistance which will involve verification steps to protect your account.
Our support team is available 24/7 to assist with login, verification and account issues.
Galactic Wins processes personal data in accordance with applicable privacy rules and uses industry-standard encryption to protect communications. Personal information is used for account verification, regulatory compliance and to provide tailored services. We do not disclose your personal details to unauthorised third parties except as required by law or with your explicit consent. Review the privacy policy in your account area for full details on data retention, processing and your rights. Contact our privacy officer for specific requests related to your personal data, rectification or erasure where applicable under the law.
Immediately change your password, enable 2FA (if not active) and contact support to report the issue. We will lock and investigate the account as needed.
Where supported by your device and browser, biometric login may be available for convenience and security.
Contact support and be prepared to verify identity to change the registered email address for security reasons.
Payment details are handled through secure payment processors and stored only as necessary in encrypted form, following strict security practices.
